Hi-Fi Gallery · 11 screens · Direction A

The wireframes,
glossy.

Polished hi-fi visual treatment of every wireframe screen, paired mobile + desktop. Direction A — Trusted Refresh — navy + cream with editorial serif headers and the full design system applied. Click any "Open full" link to drop into the interactive version where one exists; the rest are visual reference for the design sprint.

Aesthetic
Direction A · Trusted Refresh
Coverage
All 11 wireframe screens
Pairs
Mobile 375 + Desktop 1280
Interactive
4 of 11 fully built · others mockup-only
Hi-Fi 01

Homepage

Persona · M · D · R Pattern · Hero + inline quote builder + Trip Guarantee anchored Direction A · Trusted Refresh
uscoachways.com · 1280×800 Desktop
USC Trip Guarantee: Backup bus in 2 hrs, or 110% refund.
DOT #2418 · ★ 4.6 · 24/7: (844) 728-3661
Get a quote →
Since 1990 · 300,000+ trips

Charter buses
that show up.
Every single time.

Backed by 35 years, 12 million passengers, and the only Trip Guarantee in the industry that puts 110% of your money on the line. FEMA-approved. Fortune 500-trusted.

See prices in 60 seconds → How USC works
300K+trips
12M+passengers
44 statescoverage
9.3 NPStrust
Live · 23 buses near NY

Get a real price in 60 seconds

Round tripOne-wayMulti-dayHourly
Pickup
Madison Sq Garden, NYC
Destination
Fenway Park, Boston
Date
Sat, Aug 14
Passengers
56
See prices →
Avg reply 47s · or talk to a planner
DOT #2418 · MC 987654
4.6 Trustpilot
FFEMA partner
GGSA Schedule
$$5M insurance
+7,000+ vehicles
What sets USC apart

Five reasons to put your group on a USC bus.

01

Real prices in 60 seconds

Live inventory from our 7,000-vehicle network.

02

USC Trip Guarantee · 110% back

Only one in the industry, in writing.

03

FEMA & F500 approved

Federal & 200+ Fortune 500 procurement.

04

Live trip tracking

Watch the bus · message the driver.

05

One account, whole team

Recurring shuttles · cost centers · one invoice.

[Wedding photo]

Weddings

From $680 · 2,400+ weddings
[Corporate photo]

Corporate shuttles

Recurring · F500 refs
[Sports photo]

Sports teams

Game-day · NCAA
[Schools photo]

Schools & youth

Field trips · ADA
[Religious photo]

Religious groups

Choirs · pilgrimages
[Senior photo]

Seniors & tours

Day trips · accessibility
Trusted by the buyers who can't afford a no-show
FEMA
GSA
Northwell
JPMorgan
NYU
Pfizer
"
★★★★★

USC's planner texted me at 5:55 to tell me all three drivers were on the curb. I almost cried.

L
Lauren K.
Wedding planner · Brooklyn
"
★★★★★

14 weekly shuttles, one invoice. Got me promoted, frankly.

M
Marcus T.
Ops · F50 pharma
"
★★★★★

Their planner just asked, "Same as before, Doris?" — 71 years old and that meant the world.

D
Doris W.
Senior club president

See real pricing for your trip in 60 seconds. No call required.

Get a quote →(844) 728-3661
375 mobile
110% Trip Guarantee
(844) 728-3661
Quote →

Charter buses
that show up.

300K+ trips · FEMA & F500 approved · 110% Trip Guarantee.

Real price · 60 sec

RTOne-wayHourlyMulti
Pickup
MSG, NYC
Destination
Boston
Date
Aug 14
Pax
56
See prices →
DOT
4.6
FFEMA
01

60-sec prices

02

110% guarantee

03

FEMA & F500

[Wedding]

Weddings

[Corporate]

Corporate

Get an instant quote →

Mobile · 375Open full →
Annotations
  • M · R Hero quote-builder above the fold is the highest-leverage pattern. Maya needs pricing, not browsing.
  • D · M Trip Guarantee top band is persistent — Cialdini commitment signal on every page.
  • D Federal & F500 logos row targets procurement buyers. Authority lever.
  • Five-up CTA row visualizes the moats. Each is a destination, not decoration.
  • Desktop 7/5 split · eye reads value props, hand uses form. Mobile stacks form-first because thumbs-on-glass buyers are intent-led.
  • Direction A aesthetic · Instrument Serif headers, cream paper, navy primary, red accent. Reads as institutional.
Hi-Fi 02

Quote Builder · Step 2 of 4

Persona · M Pattern · Multi-step wizard + sticky live summary Direction A
375 · Step 2/4
← Back US Coachways Save
2
3
4

Where are you going?

Pickup, destination, dates.
Pickup
Madison Sq Garden, NYC
Destination
Fenway Park, Boston
Pickup date · time
Sat, Aug 14 · 7:00 AM
Return date · time
Sat, Aug 14 · 9:00 PM
Mobile · 375Open full →
uscoachways.com/quote · 1280Desktop
Step 2 of 4 · Save & exit · Need help? (844) 728-3661
Trip type
2Trip details
3Group & amenities
4Your info

Where are you going?

Pickup, destination, and dates. About 30 seconds.
Pickup
Madison Sq Garden, NYC
Destination
Fenway Park, Boston
Pickup date · time
Sat, Aug 14 · 7:00 AM
Return date · time
Sat, Aug 14 · 9:00 PM
Less than 48 hours out. Expedited operator fees may apply — we'll show impact on Step 4.

Your trip so far

Trip typeRound trip
PickupMSG, NYC
DestinationFenway, Boston
DatesAug 14 · 7AM → 9PM
PassengersNot yet
Distance~220 mi · 4h 20m
Estimated
USC Trip Guarantee included. Backup bus in 2 hrs, or 110% refund.
Annotations
  • M 4-step stepper sets expectation and progress (H1 Visibility).
  • Live summary panel · running total + Trip Guarantee anchored at the moment of friction.
  • Expedited-fee preemptive warning (H5 Error prevention) — buyer is warned before commit, not surprised at checkout.
  • Auto-save + magic link for Maya's interruption pattern. Mobile = single-column stack, no summary panel (deferred to results).
Hi-Fi 03

Quote Results · Vehicle compare

Persona · M · D Pattern · Same-format compare grid + filter rail + Trip Guarantee callout Direction A
375 · /quote/results
Trip Guarantee
(844)
Your trip

NYC → Boston

Aug 14 · 56 pax
6 buses

6 buses match

★ 4.8
Premium 56-pax CoachWiFi · restroom · leather
ABC Transit · 97% on-time $3,840
Select →
★ 4.9
Executive 36-paxLuxury · leather · WiFi
Metro Coach · 99% on-time $2,990
Select →
Trip Guarantee included on every bus

Backup in 2 hrs or 110% back.

Mobile · 375Open full →
uscoachways.com/quote/results · 1280Desktop
USC Trip Guarantee: Backup in 2 hrs, or 110% refund.
DOT #2418 · ★ 4.6 · (844) 728-3661
Home › Quote › Results
← Edit trip
Your trip

Madison Square Garden, NYC → Fenway Park, Boston

Sat Aug 14 · 7:00 AM · 220 mi · 4h 20m · 56 passengers
6 matchLocked 24 hrs

6 buses match

⇅ Best fitCompare 2
★ 4.8
Premium 56-Passenger CoachFull charter · WiFi · restroom · leather
ABC Transit
97% on-time · 1,240 trips
$3,840
Select →Compare ✓
★ 4.9
Executive 36-PassengerLuxury · leather · WiFi
Metro Coach
99% on-time · 890 trips
$2,990
Select →Compare ✓
★ 4.6
Standard 56-PaxWiFi · 2.4K USC trips
Gotham Charter
95% on-time · 2,400 trips
$3,210
Select+ Compare
★ 4.7
Minibus 24-PaxCompact · WiFi · ADA
Bay State Shuttle
96% on-time · 540 trips
$2,140
Select+ Compare
USC Trip Guarantee · included on every bus above

If your operator can't make it, backup deployed in 2 hours from our 7,000-vehicle network — or 110% refund.

Read policy →
Annotations
  • M · D Same-format compare grid — eliminates Maya's Compare valley (Section 07 of dossier).
  • Operator data on every card (DOT, on-time %, trip count) is the trust unlock vs. opaque broker quotes.
  • "BEST FIT" standout + primary CTA on top 2 cards · ghost CTA on lower-fit cards · subtle visual hierarchy.
  • Trip Guarantee callout below the grid · buyer is price-anchored first, then the guarantee tips the close.
  • Filter rail (desktop) defers to bottom-sheet on mobile — same data, different chrome.
Hi-Fi 04

Trip Details · Itinerary editor

Persona · M · R Pattern · Direct manipulation + sticky order summary Direction A
375 · /trip/abc123
Trip Guarantee
(844)
← BusesAuto-saved 3s ago

Premium 56-pax · ABC Transit

★ 4.8 · 97% on-time · DOT #4582
Itinerary
Pickup · MSG, NYC
Sat Aug 14 · 7:00 AM
Edit
Drop-off · Fenway Park
Sat Aug 14 · 11:30 AM ETA
Edit
+ Add stop
Add amenities
+ Coolers $45 + DVD $30 + ADA $120 + PA $25
Subtotal
$3,840
Includes Trip Guarantee · 10% deposit at checkout ($384)
Continue to checkout →
Save · come back later
Mobile · 375Mockup
uscoachways.com/trip/abc123 · 1280Desktop
USC Trip Guarantee
DOT #2418 · ★ 4.6 · (844) 728-3661
Home › Quote › Results › Trip #abc123 · auto-saved 3s ago
SaveShare
[Bus photo]

Premium 56-Pax Coach · ABC Transit

★ 4.8 (1,240 trips) · 97% on-time · DOT #4582 · $5M insured
WiFiRestroomLeatherPower
Itinerary · drag to reorder
2 stops · 220 mi · 4h 20m
[Mini map
NYC → Boston]
Pickup · Madison Square Garden, NYC
Sat Aug 14 · 7:00 AM · 60 pax expected
Edit · Remove
Drop-off · Fenway Park, Boston
Sat Aug 14 · 11:30 AM ETA
Edit · Remove
+ Add stop
Add amenities (optional)
+ Coolers · $45 + DVD player · $30 + ADA lift · $120 + PA system · $25 + Driver gratuity preset
Trip summary
Bus rental (8 hrs)$3,200
Driver fees + fuel$640
Trip Guaranteeincl.
Total$3,840
Due today (10%)$384
Balance auto-charged Jul 15. Free cancel before then.
Continue to checkout →
Save quote · finish later
Questions? Chat or call (844) 728-3661
Desktop · 1280Mockup
Annotations
  • M · R Sticky order summary · math is visible at all times (Nielsen H1). Mobile pins it to a fixed bar.
  • Operator surfaced explicitly · DOT, insurance, ratings — David's evaluation criteria appear even on Maya's path.
  • Direct-manipulation itinerary · drag-reorder, inline edit, add stop (Nielsen H3 User control).
  • "Due today" highlighted — only number bold besides the total. Clarity about what's charged now vs. later (H5 Error prevention).
  • "Save · finish later" equals Maya's actual workflow — she'll forward this to her boss.
Hi-Fi 05

Checkout · 10% deposit

Persona · M · D Pattern · Single-page checkout + trust reinforcement at the close Direction A
375 · /checkout/abc123
← Trip US Coachways 🔒 Secure

Confirm your trip

Due today · 10%
$384
Balance $3,456 due Jul 15
Your info
Full name
Maya Khan
Email
maya@company.com
Mobile · trip-day SMS
(555) 555-1234
Payment
🔒 Stripe
⌘ Pay G Pay ACH Card
Card number
•••• •••• •••• 4242
Exp
08/27
CVC
•••
Trip Guarantee included
Cancel free until Jul 15.
Book this trip · $384 today
By booking you agree to USC's terms.
Mobile · 375Mockup
uscoachways.com/checkout/abc123 · 1280Desktop
Secure checkout
DOT #2418 · Need help? (844) 728-3661
🔒 Secure checkout · Trip #abc123
Chat · (844) 728-3661

Confirm your trip

Contact
First name
Maya
Last name
Khan
Email · receipt + magic link
maya@company.com
Mobile · trip-day SMS
(555) 555-1234
Company (optional)
Cost center / PO (optional)
Payment
🔒 Stripe · PCI-DSS · 3DS2
⌘ Apple Pay G Pay ACH Card
Card number
•••• •••• •••• 4242
MM/YY
08/27
CVC
•••
ZIP
10001
On the day of your trip
We'll text the trip lead (Maya) and one additional contact you choose, with live tracking + driver phone 2 hrs before pickup.
+ Add a second on-trip contact
Order summary
[Bus photo]
Premium 56-pax · ABC Transit
NYC → Boston · Sat Aug 14 · 8 hrs
Bus + driver$3,840
Trip Guaranteeincl.
Trip total$3,840
Due today (10%)$384
Balance auto-charged Jul 15. Free cancel before then.
Book trip · $384 today
By booking you agree to USC's terms.
Trip Guarantee
Backup in 2 hrs or 110% refund.
Desktop · 1280Mockup
Annotations
  • M · D Single-page checkout — fewer abandons than 3-step.
  • Apple/Google Pay above card fields — converts mobile users at higher rates.
  • Cost-center / PO field optional — unobtrusive but critical for David's Team Account routing.
  • Trip Guarantee anchored next to total — Cialdini commitment at the moment of payment friction.
  • "Free cancel" stated next to balance line — eliminates second-thoughts hesitation.
Hi-Fi 06

Customer Dashboard · Post-booking

Persona · M · D · R Pattern · Status-first layout + pre-trip checklist + Team Account upsell Direction A
375 · /account/trips/abc123
My trips
M
Next trip · in 6 days

NYC → Boston · Aug 14

Premium 56-pax · 7:00 AM pickup
Live map opens 2 hrs before pickup
Pre-trip checklist · 2/4
Final headcount confirmed
Pickup address verified
Roster uploaded (optional)
Balance auto-charges Jul 15
Your planner
S
Sarah K.
Replies in < 1 hr
💬 Chat ☎ Call
Do this for your whole team
Invite teammates · cost centers · one invoice for every trip.
Start team account →
Mobile · 375Mockup
uscoachways.com/account/trips/abc123 · 1280Desktop
Maya · maya@...
M
Next trip · in 6 days

NYC → Boston · Sat Aug 14

Premium 56-pax · ABC Transit · 7:00 AM pickup · 8 hrs
Mini map
pre-trip preview
Edit itinerary Manage roster Download invoice Cancel (free)
Pre-trip checklist · 2/4
Final headcount confirmed
Pickup address verified
Roster uploaded
Balance auto-charges Jul 15
Your planner
S
Sarah K.
Replies < 1 hr · NYC team
💬 Chat ☎ Call
Live tracking
Map placeholder
Live tracking opens 2 hrs before pickup
When live: bus on map · ETA updates · direct-message driver.
Receipts & docs
📄 Trip #abc123 receipt
📄 ABC Transit COI
Download W-9 / COI
Past trips · 3
NYC → Atlantic City · May 2026
NYC → Tarrytown · Mar 2026
NYC → Philly · Jan 2026
Book again →
Do this for your whole team
Invite teammates, set cost centers, see one invoice for every trip your company takes.
Start team account →
Desktop · 1280Mockup
Annotations
  • M · R Status-first layout · the next trip is the page (Nielsen H1 Visibility). Everything else supports it.
  • Pre-trip checklist · Cialdini commitment device — small low-friction tasks raise booking-day engagement.
  • Live tracking placeholder · empty-state pattern: "Live tracking opens 2 hrs before pickup" tells the user when, why, and what to expect.
  • Team Account cross-sell · appears post-booking when the user is at peak satisfaction — the moment to ask for a deeper commitment.
  • Cancel button visible (H3 User control). Free-cancel window stated in plain English.
Hi-Fi 07

SEO City / Route Template · /charter-bus-rental/los-angeles

Persona · R (volume) · M (intent) Pattern · Server-rendered · inline quote builder · pricing table · local reviews Direction A
375 · /charter-bus-rental/los-angeles
110% Trip Guarantee
(310) 555-0140
Quote →

Charter Bus Rental in Los Angeles

35 yrs · 14,200 LA trips · LAX-approved · DOT #2418 · F500 LA clients

LA quote · 60 sec
Pickup
LAX or address
Destination
e.g. San Diego
Date
Pax
See LA prices →
Or call LA line · (310) 555-0140
LA pricing · starting at
Minibus 24$95/hr
Coach 56$140/hr
LA → SD (one-way)$1,840
Popular LA routes
LA → San Diego LA → Vegas LA → Santa Barbara
★★★★★

"Drivers in LA were on time, every time. Couldn't ask for more."

J
Jeff M.
Wedding · Hollywood 2025
Get an LA quote in 60 seconds →
Mobile · 375Mockup
uscoachways.com/charter-bus-rental/los-angeles · 1280Desktop
USC Trip Guarantee: LA backup bus in 2 hrs or 110% refund
DOT #2418 · ★ 4.6 · LA line: (310) 555-0140
Get LA quote →
Home › Charter bus rental › Los Angeles

Charter Bus Rental in Los Angeles
Real Prices in 60 Seconds — From America's #1 Broker

35 yrs · 14,200 LA trips · LAX-approved · DOT #2418 · F500 LA clients

DOT #2418 ★ 4.7 LA FEMA GSA
LA-specific pricing · starting at
Minibus 24
$95/hr
Coach 36
$120/hr
Coach 56
$140/hr
LA → SD
$1,840
Charter buses for LA's biggest groups
Hollywood weddings Studio shoots LAFC away games USC/UCLA fans Casino runs
LA area · genuine local copy (~250 words)

Los Angeles charter bus rentals require navigating the 405, knowing where Hollywood Bowl parking permits a bus drop-off (Lot K), and which Downtown venues allow oversized vehicles. After 14,200 LA trips, our planners know which Sunday afternoon games at SoFi will turn the I-105 into a parking lot — and route around it. Every LA trip is staffed by a planner familiar with the metro.

Popular LA routes · internal links
LA → San Diego LA → Las Vegas LA → Santa Barbara LA → Palm Springs LA → Anaheim LA → SF
★★★★★

"Drivers in LA were on time, every time. Couldn't ask for more."

J
Jeff M.
Wedding · Hollywood 2025
★★★★★

"Booked 6 buses for our studio shoot. Zero issues."

A
Alicia R.
Studio · Burbank
★★★★★

"They knew exactly where to park at SoFi. Saved my Sunday."

D
Diego T.
Sports team mgr
Get an LA quote in 60 seconds →
LA quote builder · sticky
RTOne-wayHourlyMulti
Pickup · default LAX
LAX Terminal 1
Destination
e.g. San Diego
Date
Pax
See LA prices →
Or call our LA line
(310) 555-0140 · 24/7
Desktop · 1280Mockup
Annotations
  • H1 contains exact-match keyword + intent ("Real Prices in 60 Seconds"). Anchors ranking and conversion.
  • LA-specific pricing block above the fold — neither CharterUP nor GoGo publishes this. Cialdini reciprocity.
  • Sticky LA quote builder (desktop) · persistent (mobile) — never more than 1 thumb-scroll from action.
  • Local phone number with LA area code (310) — Cialdini liking through proximity.
  • Internal-link block to 6 nearby cities + 5 routes + 4 trip-types — SEO crawl-depth lever.
  • 250 words of genuine local copy (405, Hollywood Bowl Lot K, SoFi parking) — drives long-tail.
  • Schema.org markup · LocalBusiness · Service · AggregateRating · FAQPage · BreadcrumbList.
Hi-Fi 08

Trip-Type Landing · /weddings

Persona · R (volume) Pattern · Audience-language hero + story-led trust Direction A
375 · /weddings
Wedding-day guarantee
(844)
Quote →
[Wedding hero photo]

Wedding shuttles that show up.

2,400+ weddings since 2004 · drivers in formal wear · "champagne ride" friendly

Plan your wedding shuttle
Venue address
e.g. Brooklyn Botanic
Hotel block / pickup
e.g. Marriott DT
Wedding date
Guests
See wedding pricing →
How weddings usually work
1Hotel block → ceremony
2Ceremony → reception
3Reception → hotels (late)
★★★★★

"At 5:55 the planner texted me — all three drivers were on the curb. I almost cried."

L
Lauren K.
Bride · Brooklyn 2024
Get a wedding quote →
Mobile · 375Mockup
uscoachways.com/weddings · 1280Desktop
Wedding-day Trip Guarantee · backup bus in 2 hrs or 110% back
DOT #2418 · ★ 4.6 · (844) 728-3661
Get quote →
[Hero · real wedding photo]
Since 2004 · 2,400 weddings

Wedding shuttles that show up.
Every time.

2,400+ weddings since 2004 · drivers in formal wear · "champagne ride" friendly · backed by the only Trip Guarantee in the industry.

Hotel → ceremony
Get every guest to the venue on time, together.
Ceremony → reception
Bridal party in one ride, no scramble.
Late-night rides home
No one drinks-and-drives.
Wedding pricing · starts at
Single shuttle, 5hr min
$680
Full-day 56-pax
$1,890
Multi-bus fleet
Custom
Real wedding reviews
★★★★★

"All three drivers on the curb at 5:55. I almost cried."

L
Lauren K.
Bride · Brooklyn 2024
★★★★★

"My planner said 'they know their stuff' — she was right."

P
Priya M.
Wedding planner · Hudson Valley
★★★★★

"Champagne ride friendly. Bridesmaids legendary."

M
Maya R.
Bride · Hoboken
Plan your wedding shuttle
Venue address
e.g. Brooklyn Botanic
Hotel block / pickup
e.g. Marriott DT
Wedding date
Guests
See wedding pricing →
Or talk to a wedding specialist
(844) 728-3661
Desktop · 1280Mockup
Annotations
  • Audience-language headline · "shuttles that show up" speaks to fear, not feature (Nielsen H2 Match-real-world).
  • 3-step "how weddings work" · conceptual scaffolding (Norman's mental model) for Robin's first wedding-bus booking.
  • Wedding-specific reviews with role tags (bride · planner) — Cialdini liking through specificity.
  • Templated shell · variable content — same template renders /sports-teams, /corporate-shuttle, /schools, etc.
Hi-Fi 09

Trust & About

Persona · D · M Pattern · Stat-led narrative + leadership + sticky Trip Guarantee Direction A
375 · /about
Trip Guarantee
(844)
Quote

Built to move people.
Since 2004.

The Telmany family started USC after seeing the "Wild West" of charter quality. 35 years and 300K trips later, the standard is set.

300K+
trips
12M+
passengers
44
states
Leadership
M
Mark Telmany
President
E
Edward Telmany
Co-CEO
⚑ USC Trip Guarantee
Backup bus in 2 hrs or 110% refund. No fine print.
Read the policy →
Safety & credentials
DOT #2418 GSA $5M ins. FEMA
Mobile · 375Mockup
uscoachways.com/about · 1280Desktop
USC Trip Guarantee
DOT #2418 · ★ 4.6 · (844) 728-3661
Get quote →

Built to move people.
Since 2004.

In 2004, after a decade running a small NY/NJ motorcoach fleet, the Telmany family saw something broken: chartering buses in most of America was a Wild West — opaque pricing, no-show operators, no recourse. They started US Coachways as the broker that guaranteed the bus would show. 9/11 had taught them what reliable group transport meant when it mattered most.

Twenty years later, USC operates in 44 states with a network of 7,000 vehicles and 10,000 drivers. We've moved 12 million Americans on 300,000 trips — for FEMA disaster response, Fortune 500 corporate shuttles, federal contracts, and the wedding down the block from our Staten Island office.

300K+
trips since founding
12M+
passengers moved
44
states served
9.3
NPS · trust
Leadership
[Photo]
Mark Telmany
President · co-founder
[Photo]
Edward Telmany
Co-CEO
[Photo]
Joseph Heap
CMO
⚑ USC Trip Guarantee
The promise no other broker will put in writing.
Backup bus in 2 hrs · 110% refund if we miss · $50 off per 30-min delay · operator floor: DOT satisfactory + $5M insurance + 95%+ on-time.
Read the full policy →
Safety & credentials
DOT #2418 MC-987654 GSA Schedule $5M ins. FEMA partner
Client logo wall
FEMA
GSA
Northwell
NYU
JPMC
Pfizer
Desktop · 1280Mockup
Annotations
  • D Stat-first hero — procurement buyers scan numbers, not narratives. 4-up stat row anchors all later claims.
  • Founder story matters · the Telmany family + 9/11 pivot is genuinely unique. Tenure is USC's permanent moat.
  • Real leadership photos with credentials — Cialdini authority. No stock.
  • Trip Guarantee sticky sidebar — every section restates the deal.
  • DOT/MC numbers in plain text — buyers (esp government) verify against FMCSA SAFER.
Hi-Fi 10

Day-of-Trip Mobile · 3 states

Persona · M · R Pattern · Status-first · live regions · one-thumb · 3 trip-day states Direction A
375 · T-30 min
← TripsToday · 7:00 AM
● Live · bus on the way
ETA 7:02 AM
12 min away
Driver: Carlos R · ★ 4.9 · DOT #4582
🚌
📍
💬 Message driver ☎ Call driver
Something wrong?
Talk to USC now
24/7 dispatch · < 60 sec answer
State 1 · T-30 minAcute spike
375 · T+2 hrs · en route
← Trips● En route · 47%
🚌 ETA 11:24
Distance to next stop96 mi
ETA11:24 AM
Speed62 mph
Messages
Hey Carlos, we have 4 extra bags — any issue?
No problem — bay has plenty of room. See you at 11:24.
Share live link with passengers
State 2 · En routeEngaged
375 · Post-trip
← Trips✓ Complete
Trip complete · nicely done

NYC → Boston · Aug 14

Carlos got everyone there on time.
How was it?
Tip Carlos $30 ↑
Do this again
Book identical trip
Save to my recurring
Share the love
Refer a team that books, get $250 credit.
Get referral link →
State 3 · Post-tripPeak satisfaction
Annotations
  • Three states · pre-pickup live · en-route · post-trip. Each collapses non-essential UI so the dominant info wins.
  • "Talk to USC now" · pre-trip · anxiety spike happens 30 min before pickup. Immediate human escape converts anxiety to trust.
  • Share live link · passengers see the bus too (read-only public URL with expiring token).
  • Post-trip rebook + referral at peak satisfaction (Kahneman peak-end rule).
  • aria-live="polite" on ETA region for screen-reader spoken updates.
Hi-Fi 11

Operator Portal · B2B (SubOut.com refresh)

Persona · Operator (4th archetype) Pattern · Data-dense dashboard + actionable queues + supply-side hook Direction A
375 · operators.uscoachways.com
ABC Transit GOLD
Today · 3 active trips
2
In progress
1
Pending pickup (45m)
New trip requests · 4
NYC → Boston · Aug 21 · 56-pax
LGA → Stamford · Aug 18 · 24-pax
Brooklyn → AC · Aug 19 · 36-pax
Review & accept
FLEET
7/12
REVENUE WTD
$48.2K
Mobile · 375Mockup
operators.uscoachways.com · 1280Desktop
Today is Aug 14 · 3 active trips
GOLD TIERABC Transit
Revenue · WTD
$48,200
↑ 18% vs last wk
Utilization
73%
Target 80%
On-time · 30d
97.4%
USC tier: Gold
Rating
★ 4.82
240 trips
New trip requests · 4 pending
NYC → Boston · Aug 21 · 56-pax · 8 hrs
DeclineAccept · $3,840
LGA → Stamford · Aug 18 · 24-pax · 3 hrs
DeclineAccept · $1,140
Brooklyn → Atlantic City · Aug 19 · 36-pax
DeclineAccept · $2,200
Newark → Philly · Aug 22 · 56-pax · recurring
DeclineAccept · $3,400
Active trips · live map
🚌 Bus 1 · I-95
🚌 Bus 2 · Garden St
🚌 Bus 3 · pickup 12m
Fleet
Available7 / 12
In maintenance2
On trip3
Drivers
On duty5 / 18
HOS warnings1
Invoices & payouts
Pending$24,800
Next payoutAug 16
Desktop · 1280Mockup
Annotations
  • Operators are USC's second customer · happy operators accept trips faster = USC fills more orders.
  • Decline + Accept side-by-side with price visible · removes guessing · time-to-accept is a KPI.
  • "USC tier: Gold" · gamification with consequence (higher tier = higher allocation priority). Eyal hook loop on the supply side.
  • Live multi-bus map for operators with 3+ active trips · mirrors customer view at operational depth.
  • HOS (Hours of Service) warnings · regulatory compliance built into the portal. Safety as system, not slogan.
Hi-Fi Gallery complete · 11 / 11

All wireframes, glossy.

Eleven screens × mobile + desktop pairs in Direction A — Trusted Refresh. Same architecture as the wireframes, polished to selling-point fidelity. Four screens (Homepage, Quote Builder, Quote Results, Homepage B alt direction) exist as full interactive prototypes; the other seven are visual reference for the design sprint.

← UX Dossier ← Wireframes (grayscale) ← Strategy book